Network Engineer (Mid/Senior)

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services
Department: IS-Networking
Location: 555 N Duke St, Lancaster, PA 17602
Hours: Hybrid, M-F, 8-4

(The role involves on-site, at the Lancaster General Hospital site, presence for the first 6 months with the possibility of some remote work after the introductory period is complete)

Network Engineer

The Network Engineer works with other engineers on the team on issues related to the coordination, control, design, support, and operation of the Penn Medicine communications network. This network includes data, voice, and video services across Local Area Networks (LANs) and Wide Area Networks (WANs). Plans, configures, tests, maintains, troubleshoots and tunes network infrastructure such as routers, multi-function switches, gateways, firewall systems, load balancers, WLAN controllers, virtual private networks and network security devices.

Accountabilities

• Maintains data, voice or video network hardware and systems; investigates and resolves network and hardware matters of significance; researches, analyzes, isolates and resolves errors; assesses and evaluates current and future systems.
• Provides technical support and input on network design issues. Provides problem resolution of problems to less experienced personnel.
• Evaluates and tests data, voice or video networking technologies to establish their potential use.
• Designs, implements and maintains LAN, WAN, or Voice Systems in accordance with specified requirements.
• Analyzes data, voice or video network documentation and assists in communicating to management regarding the current operational status of networks.
• Provides input to methods and procedures for new data, voice or video technologies to ensure performance. Recommends approach for customer, based on assessment of customer needs.
• Works with the Business to clarify programs/projects and then through the full systems development lifecycle. Manages client expectations and project status throughout the project, ensuring that project goals, budgets and timelines are met.
• Assists in providing consultation, support and guidance to organizations and clients. May develop and conduct training as needed or appropriate. Supports client expectations and balances the needs of organization and client to ensure satisfaction for all relevant parties.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements
Required Education and Experience

• H.S. Diploma is required. (Bachelor's Degree in Computer Science or other related discipline is preferred)
• 3 year of experience in data networks working with multiple vendor platforms is required. (i.e. Extreme, HPE/Aruba, Juniper, Cisco, F5, or Microsoft)
• Experience working with network management software is required. (i.e. SolarWinds, Whatsup Gold, AKIPS, or Panorama)
• Experience working cloud network providers such as Azure or AWS is preferred.
• Experience working with automation and scripting languages such as Python, Powershell, Perl, or Ansible is preferred.
• Experience in a healthcare Information Services setting is preferred.

Licenses, Registrations, and Certifications

• Extreme ECS/EDS, CCNA, JNCIA, AZ-700, Network+

Required Skills and Abilities

• Ability to communicate technical information and ideas
• Demonstrated interpersonal/verbal communication skills
• Ability to troubleshoot, research and solve technically challenging problems
• Able to translate complex information into simple explanations
• Ability to recognize various stakeholder perspectives, facilitate collaborative discussions and ensure that recommendations are made based on the best interests of the organization.
• Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.
• Ability to maintain in-depth and up-to-date knowledge of industry standards, guidelines, technology

Senior Network Engineer

The Senior Network Engineer serves as a subject matter expert on issues related to the coordination, control, design, support, and operation of the Penn Medicine communications network. This network includes data, voice, and video services across Local Area Networks (LANs) and Wide Area Networks (WANs). Plans, configures, tests, maintains, troubleshoots and tunes network infrastructure such as routers, multi-function switches, gateways, firewall systems, load balancers, WLAN controllers, virtual private networks and network security devices.

Accountabilities

• Maintains data, voice or video network hardware and systems; investigates and resolves network and hardware matters of significance; researches, analyzes, isolates and resolves errors; assesses and evaluates current and future systems.
• Provides technical support and input on network design issues. Helps mentor and assist in problem resolution working with less experienced personnel.
• Evaluates and tests data, voice or video networking technologies to establish their potential use. Contributes to appropriate testing routines or scripts; may conduct more testing to meet specified requirements.
• Designs, implements and maintains LAN, WAN, WLAN, or Voice Systems in accordance with specified requirements.
• Analyzes data, voice or video network documentation and assists in communicating to management regarding the current operational status of networks.
• Provides input to methods and procedures for new data, voice or video technologies to ensure performance. Recommends approach for customer, based on assessment of customer needs.
• Works with the Business to clarify programs/projects and then through the full systems development lifecycle. Manages client expectations and project status throughout the project, ensuring that project goals, budgets and timelines are met.
• Provides consultation, support and guidance to organizations and clients. May develop and conduct training as needed or appropriate. Supports client expectations and balances the needs of organization and client to ensure satisfaction for all relevant parties.
• Prepares proposal documentation and information to meet customer requirements. Recommends data, voice or video network investment decisions to management and customers based on results of independent assessment of current and future network performance, stability, and network management issues.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements
Required Education and Experience

• H.S. Diploma/GED is required. (Bachelor's Degree is preferred)
• 5+ years of experience in data networks working with multiple vendor platforms is required. (i.e. Extreme, HPE/Aruba, Juniper, Cisco, F5, or Microsoft)
• Experience working with network management software is preferred. (i.e. SolarWinds, Whatsup Gold, AKIPS, or Panorama)
• Experience working cloud network providers such as Azure or AWS is preferred.
• Experience working with automation and scripting languages such as Python, Powershell, Perl, or Ansible is preferred.
• Experience in a healthcare Information Services setting is preferred.

Licenses, Registrations, and Certifications

• Extreme ECS/EDS, CCNA, JNCIA, AZ-700, or F5-CA is preferred.

Required Skills and Abilities

• Ability to troubleshoot, research and solve technically challenging problems
• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
• Ability to communicate technical information and ideas and translate them into simple explanations
• Ability to recognize various stakeholder perspectives, facilitate collaborative discussions and ensure that recommendations are made based on the best interests of the organization.
• Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.
• Ability to maintain in-depth and up-to-date knowledge of industry standards, guidelines, technology trends.

Additional Information:

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.