Technical Support Engineer - Service Management

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Deep understanding of Java and JavaScript
Experience with relational databases such as MySQL
This is a customer facing role and the weight of customer support and case management element is split
Technical prowess is key; but so is being prepared to serve customers

Job Details

Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide.

We are currently looking for 'Technical Support Engineer - Service Management' to support one of our clients with the following skills:

Requirement:

Job Title: Technical Support Engineer - Service Management

Duration: 12+ months

Pay Rate: doe

Location: Santa Clara, CA

This position requires a hybrid schedule to sit onsite 2-3 days of the week.

# of Positions: 1

Mandatory skills:

From the JD, what are the top "must have non-negotiable" skill sets that need to be present on a resume in order to be successful for this role?

  • Deep understanding of Java, JavaScript
  • Experience with relational databases such as MySQL
  • This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.

Interview Process:

  • First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
  • Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)

Skills: To be successful in this role you must have or equal to experience with:

  • Demonstrated ability to troubleshoot difficult technical issues
  • Must have solid object-oriented programming skills in Javascript
  • Experience working with dynamic HTML components such as CSS and XHTML
  • Angular experience preferred
  • Working knowledge of the components in a web applications stack
  • Experience with relational databases such as MySQL
  • Linux and/or UNIX experience
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service
  • Ability to work with high-value customer administrators and developers

The national base pay range below is a good-faith estimate of what our client may pay for new hires. Actual pay may vary based on Client's assessment of the candidates knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $85,000 - $92,000

Note: Please send your updated resumes to sureshs(at)tranzeal(dot)(com)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.