Director of Engineering, Intuit Assist

Come join the Virtual Experts Platform (VEP) as the Director of Engineering, Intuit Assist. VEP powers AI-driven digital expertise and AI-assisted human expertise for all Intuit customers to ensure customers who enter the Intuit ecosystem never experience a 'dead-end' and always have a trusted expert by their side to help them along the way. VEP is core to Intuit's Big Bet 2 and serves every single customer and that touches all the products across the tech ecosystem including expertise-led offerings such as TurboTax Live, TurboTax FullService, QuickBooks Live.

We are looking for a seasoned technology leader with a platform mindset and experience in building and running AI powered solutions at scale. In this role, you will lead the technology platform and solutions that drive Intuit wide outcomes focused on leveraging AI (including GenAI) to transform our product and service experiences. You will partner closely with Business Units, Customer Success, and external partners, to lead the strategy for accelerating outcomes by leveraging existing external and internal capabilities and developing our portfolio of digital expertise capabilities. Your solutions impact millions of Intuit customers and experts and this is truly a chance to make a difference and drive a huge impact, globally.

The ideal candidate's experience encompasses strong technical architecture and/or software development, building at scale PaaS and SaaS solutions, business acumen and expertise in developing product strategy, and outstanding organizational leadership in building high performing teams. This leader will have an ability to leverage prior success building and rearchitecting products and platforms that run at scale.

Responsibilities

• Will lead the technical strategy and drive teams in delivering and growing successful AI powered solutions and services
• Ability to be scrappy, experiment and learn while driving target state technical architecture for durable platform capabilities to serve millions of customers
• The role requires influencing teams across Intuit to transform our product and service experiences through the platform and ecosystem transformation
• Partner closely with multi-disciplinary teams across Customer Success, Product Management, Design, Partnerships to deliver customer outcomes
• Contribute to company wide initiatives on the engineering and talent development
• Actively raise the operational excellence standards of the services and products to be secure, available, scalable, resilient, and performant. Inspire team innovation and deliver quality at speed across product offerings and platform services
• Successfully deliver results through diligent planning, attention to detail, effective delegation, efficient decision making, and individual/team accountability
• Hire top talent, and actively counsel and coach the team and build a high performance organization. Actively engage in Intuit wide talent development
• Actively engage in external developer and partner communities, tech communities on cutting edge technology innovation to accelerate Sales outcomes and lead the teams at Intuit to accelerate innovation and customer outcomes.