Level 1 Helpdesk Technician

Overview

On Site
$40,000 - $48,000
Full Time

Skills

IT Support

Job Details

CCS is looking for a Level 1 Helpdesk Support Technician to join our onsite team at one of our clients in Oyster Bay, NY. The right candidate should be customer-focused, a team player, and able to thrive in a busy environment.

The salary will be based on experience, $40,000 - $48,000 per year.

RESPONSIBILITIES

  • Respond to and resolve support tickets related to hardware, software, and network problems.
  • Provide support via phone, email, or remote desktop tools.
  • Assist users with setting up accounts, passwords, and other software configurations.
  • Diagnose and resolve basic network connectivity and system access issues.
  • Guide users through troubleshooting steps for common issues like printers, email setup, and system performance.
  • Document issues and solutions in a ticketing system for tracking and reporting purposes.
  • Follow company procedures and guidelines for incident resolution and escalation.
  • Escalate more complex issues to Level 2 or Level 3 support as needed.
  • Perform routine maintenance tasks, such as system updates and backups.
  • Ensure a positive and professional customer service experience for all end users.
  • Assist with onboarding and offboarding of employees, including hardware and software setups.
  • Maintain knowledge of current IT systems, tools, and troubleshooting methods.

QUALIFICATIONS

  • 1 2 years of experience in IT support or customer service roles. Experience with help desk or technical support is a plus.
  • Bachelor s degree in information technology or related field preferred.
  • Basic knowledge of computer hardware, software, and networking.
  • Experience with Windows and/or Mac OS operating systems.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira).
  • Basic knowledge of common office software (e.g., Microsoft Office, email clients).
  • Experience with remote support tools (e.g., TeamViewer, Remote Desktop).
  • Strong communication skills, both verbal and written.
  • Customer service-oriented with a patient and helpful attitude.
  • Ability to troubleshoot and prioritize technical issues.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
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