Overview
On Site
Full Time
Skills
Recovery
Mortgage
Payments
Documentation
Communication
Multitasking
Problem solving
Microsoft Office
Microsoft Outlook
Microsoft Excel
Collections
Banking
Finance
Credit cards
Spanish
Symitar
Legal
Transformation
Partnership
Law
Job Details
TEKsystems has an exciting new opportunity for a collections representative with a credit union in Albuquerque. Please apply if you have previous collections experience and are looking for your next role!
Description:
-Determine the best course of action, consistent with collection standards, to increase the collection of payments from delinquent members. Establish contact with borrowers via telephone, mail or email.
-Conduct collection efforts respectfully but with persistence and persuasiveness.
-Maximize the collections and/or recovery of credit union assets from delinquent and charged-off accounts by collecting on assigned delinquency portfolios for the 30, 60, 90 days and over in addition to collection on the mortgage portfolio.
-Obtain from member the reason for delinquency in order to determine whether to extend payments, to refinance or modify the loan, to repossess, foreclose, or to charge-off the loan.
-Counsel the member on the various programs that are available when there is a hardship situation.
-Correspond with auction for remarketing of repossessed collateral. Provide for safekeeping of collateral and make recommendations for its liquidation.
-Prepare documents for Attorneys when legal action is required.
-Maintain complete and current knowledge of all federal and state consumer credit collection laws and regulations, i.e. SCRA, FCBA, UCC, BK Laws, FDCPA, TCPA AND FCRA.
-Knowledge and ability to perform additional tasks as needed includes:
Additional Skills & Qualifications:
MUST HAVE
-Ability to make sound decisions in routine and non-routine situations
-Strong documentation skills around actions taken, telephone conversations, alternative financial arrangements, and correspondence
-Maintain confidentiality when speaking with members on and off the phone
-High School Diploma or GED required
-1 to 3 years of Collections experience OR escalated/retention or cancellation calls
-Knowledge of collection procedures
-Strong written and verbal communication skills
-Multi-tasking and problem-solving skills
-Strong customer skills and ability to be empathetic with customers, but can control the conversation at the same time
-Proficient in MS Office Suite products (Outlook, Word, Excel)
NICE TO HAVE
-Understanding of consumer loans, credit cards, mortgages, and vehicle loans
-Previous collections experience within the banking, credit union, or financial institution (credit cards, loans, auto)
-Spanish speaking is a bonus
-Experience with Symitar, PSCU Quick Assist and Temenos (for Legal Assistant role)
Experience Level:
Intermediate Level
Posting Close date: 10/25/2024
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description:
-Determine the best course of action, consistent with collection standards, to increase the collection of payments from delinquent members. Establish contact with borrowers via telephone, mail or email.
-Conduct collection efforts respectfully but with persistence and persuasiveness.
-Maximize the collections and/or recovery of credit union assets from delinquent and charged-off accounts by collecting on assigned delinquency portfolios for the 30, 60, 90 days and over in addition to collection on the mortgage portfolio.
-Obtain from member the reason for delinquency in order to determine whether to extend payments, to refinance or modify the loan, to repossess, foreclose, or to charge-off the loan.
-Counsel the member on the various programs that are available when there is a hardship situation.
-Correspond with auction for remarketing of repossessed collateral. Provide for safekeeping of collateral and make recommendations for its liquidation.
-Prepare documents for Attorneys when legal action is required.
-Maintain complete and current knowledge of all federal and state consumer credit collection laws and regulations, i.e. SCRA, FCBA, UCC, BK Laws, FDCPA, TCPA AND FCRA.
-Knowledge and ability to perform additional tasks as needed includes:
Additional Skills & Qualifications:
MUST HAVE
-Ability to make sound decisions in routine and non-routine situations
-Strong documentation skills around actions taken, telephone conversations, alternative financial arrangements, and correspondence
-Maintain confidentiality when speaking with members on and off the phone
-High School Diploma or GED required
-1 to 3 years of Collections experience OR escalated/retention or cancellation calls
-Knowledge of collection procedures
-Strong written and verbal communication skills
-Multi-tasking and problem-solving skills
-Strong customer skills and ability to be empathetic with customers, but can control the conversation at the same time
-Proficient in MS Office Suite products (Outlook, Word, Excel)
NICE TO HAVE
-Understanding of consumer loans, credit cards, mortgages, and vehicle loans
-Previous collections experience within the banking, credit union, or financial institution (credit cards, loans, auto)
-Spanish speaking is a bonus
-Experience with Symitar, PSCU Quick Assist and Temenos (for Legal Assistant role)
Experience Level:
Intermediate Level
Posting Close date: 10/25/2024
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.