Overview
USD 100,000.00 - 150,000.00 per year
Full Time
Skills
Reporting
Plant Lifecycle Management
Product Lifecycle Management
GNU Compiler Collection
Trend Analysis
Programmable Logic Controller
Manufacturing
Distributed File System
Debugging
Research
Project Management
Documentation
Publications
Training
Field Service
Knowledge Base
KCS
Mentorship
Remote Support
Customer Support
Instructional Design
Product Management
Quality Assurance
Computer Science
Ciena
Technical Support
Optical Transport Network
Sonet
SDH
DWDM
Carrier Ethernet
Microsoft Outlook
Microsoft Word
Microsoft Excel
Test Equipment
Testing
Optical Fiber
Telecommunications
Switches
Unix
Solaris
Oracle
Intellectual Property
IP
Network
Customer Focus
Problem Solving
English
Customer Service
Management
Communication
Elasticsearch
Job Details
Description
Our private sector client is looking for someone with specific Ciena 6500 product experience including the following qualifications:
3-5 years of experience with Ciena 6500, RLS or Waveserver.
Several years of experience in a technical support role with an equipment vendor in the Telecommunications industry.
Strong knowledge understanding of OTN, SONET/SDH/DWDM, Carrier Ethernet and switching systems for telecommunications applications/Systems. Special proficiency in some products or technologies.
Reporting to the Manager, Global Technical Support. As Specialist, Global Technical Support, you will be responsible for becoming a proactive member of Packet Optical Global Product Centre of Excellence team. You will be responsible for working with GCC (Global Customer Care), design, and PLM to influence the product quality and support the GCC readiness for CIENA Optical Products. Specific Responsibilities include :
Provide expert level technical consultation to the GCC organization when requested.
Provide trend analysis on customer cases and drive improvements to the Ciena PLC (product Life Cycle) process.
Connect with Design and manufacturing on problems / issues found in the field and Drive DFS (Design for Serviceability)/ and DFO (Design for Operability) requirements in the products.
Use debug tools as well as lab research to aid Customer's technical problem. Recover information vital to escalate the incident or issue to Design, Product/Project Management, Documentation, or Training.
Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
Create, review, validate and publish required Method of Procedure (MOP) and Field Service Bulletin (FSB) documents.
Expand and improve knowledgebase (KCS) technical content.
Mentor, train and advance newly hired Technical Support Engineers.
Travel to customer sites and Ciena locations globally if required.
Provide remote technical support (via telephone or on line) for identified CIENA products 24x7 when required. On call duty includes evenings and weekends.
Perform other duties as assigned
Skills
technical support, product management, quality assurance, customer support, training development
Top Skills Details
technical support,product management,quality assurance
Additional Skills & Qualifications
Bachelor's degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 5 to 10 years related experience or equivalent combination of education and experience.
3-5 years of experience with Ciena 6500, RLS or Waveserver.
Several years of experience in a technical support role with an equipment vendor in the Telecommunications industry.
Strong knowledge understanding of OTN, SONET/SDH/DWDM, Carrier Ethernet and switching systems for telecommunications applications/Systems. Special proficiency in some products or technologies.
Proficiency with various 'office' software applications including Microsoft Outlook, Microsoft Word, and Excel.
Ability to analyze, trouble-shoot and resolve sophisticated problems.
Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal direction.
Proficient with various types of test equipment for optical and protocol testing.
System level trouble shooting on fiber optic telecommunications transport and switching equipment.
Knowledge of data communications, UNIX SUN/Oracle as well as experience working in an IP network.
Good abilities to establish relationship and build excellent Customer focus.
Great teammate that is ready to assist in, or lead, troubleshooting.
Willing to take ownership for complete problem resolution.
Work in a collaborative environment and promote the sharing of knowledge and experiences.
Must have the ability to communicate effectively in English language both verbal and written.
Excellent Customer service skills and the ability to work with customers on both technical and management levels.
Excellent oral and written communication skills.
Must be punctual and able to accept continuous unusual work hours, typically, at very short notice.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $100000.00 - $150000.00
Workplace Type
This is a hybrid position in Ottawa,ON.
propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients activer des ides et des solutions afin de profiter d'un nouveau monde d'opportunits. Nous sommes une quipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amrique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde rel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une socit du groupe Allegis.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our private sector client is looking for someone with specific Ciena 6500 product experience including the following qualifications:
3-5 years of experience with Ciena 6500, RLS or Waveserver.
Several years of experience in a technical support role with an equipment vendor in the Telecommunications industry.
Strong knowledge understanding of OTN, SONET/SDH/DWDM, Carrier Ethernet and switching systems for telecommunications applications/Systems. Special proficiency in some products or technologies.
Reporting to the Manager, Global Technical Support. As Specialist, Global Technical Support, you will be responsible for becoming a proactive member of Packet Optical Global Product Centre of Excellence team. You will be responsible for working with GCC (Global Customer Care), design, and PLM to influence the product quality and support the GCC readiness for CIENA Optical Products. Specific Responsibilities include :
Provide expert level technical consultation to the GCC organization when requested.
Provide trend analysis on customer cases and drive improvements to the Ciena PLC (product Life Cycle) process.
Connect with Design and manufacturing on problems / issues found in the field and Drive DFS (Design for Serviceability)/ and DFO (Design for Operability) requirements in the products.
Use debug tools as well as lab research to aid Customer's technical problem. Recover information vital to escalate the incident or issue to Design, Product/Project Management, Documentation, or Training.
Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
Create, review, validate and publish required Method of Procedure (MOP) and Field Service Bulletin (FSB) documents.
Expand and improve knowledgebase (KCS) technical content.
Mentor, train and advance newly hired Technical Support Engineers.
Travel to customer sites and Ciena locations globally if required.
Provide remote technical support (via telephone or on line) for identified CIENA products 24x7 when required. On call duty includes evenings and weekends.
Perform other duties as assigned
Skills
technical support, product management, quality assurance, customer support, training development
Top Skills Details
technical support,product management,quality assurance
Additional Skills & Qualifications
Bachelor's degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 5 to 10 years related experience or equivalent combination of education and experience.
3-5 years of experience with Ciena 6500, RLS or Waveserver.
Several years of experience in a technical support role with an equipment vendor in the Telecommunications industry.
Strong knowledge understanding of OTN, SONET/SDH/DWDM, Carrier Ethernet and switching systems for telecommunications applications/Systems. Special proficiency in some products or technologies.
Proficiency with various 'office' software applications including Microsoft Outlook, Microsoft Word, and Excel.
Ability to analyze, trouble-shoot and resolve sophisticated problems.
Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal direction.
Proficient with various types of test equipment for optical and protocol testing.
System level trouble shooting on fiber optic telecommunications transport and switching equipment.
Knowledge of data communications, UNIX SUN/Oracle as well as experience working in an IP network.
Good abilities to establish relationship and build excellent Customer focus.
Great teammate that is ready to assist in, or lead, troubleshooting.
Willing to take ownership for complete problem resolution.
Work in a collaborative environment and promote the sharing of knowledge and experiences.
Must have the ability to communicate effectively in English language both verbal and written.
Excellent Customer service skills and the ability to work with customers on both technical and management levels.
Excellent oral and written communication skills.
Must be punctual and able to accept continuous unusual work hours, typically, at very short notice.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $100000.00 - $150000.00
Workplace Type
This is a hybrid position in Ottawa,ON.
propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients activer des ides et des solutions afin de profiter d'un nouveau monde d'opportunits. Nous sommes une quipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amrique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde rel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une socit du groupe Allegis.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.