Director, IT Employee Experience

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company : Black & Veatch Corporation

Req Id : 108424

Opportunity Type : Staff

Relocation eligible : Yes

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: No

Why Black & Veatch

Black & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1.

Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

We are seeking a visionary and experienced Director of IT Employee Experience to lead and elevate our efforts in enhancing the end-to-end IT experience for our employees. This role is pivotal in ensuring that our IT services and solutions effectively meet the needs and expectations of our workforce, fostering a productive and engaging work environment.

The Director of IT Employee Experience plays a crucial role in bridging the gap between technology and the workforce. They are responsible for designing and delivering an IT ecosystem that enhances employee engagement and productivity. This involves not only the deployment and maintenance of IT services and solutions but also the continuous assessment and improvement of these systems to align with the evolving needs of employees. By gathering and analyzing feedback, the Director identifies pain points and opportunities for innovation, ensuring that the technology infrastructure supports a seamless and efficient work experience.

As the Director of IT Employee Experience, you'll collaborate cross-functionally to deliver programs, tools, and resources that foster collaboration, productivity, and secure BV data.

The Team

Black & Veatch's Business Enablement consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services

Key Responsibilities

Strategic Leadership and Vision:

• Develop and execute a comprehensive IT Employee Experience strategy that aligns with the company's overall vision and goals.
• Lead the creation and implementation of innovative programs to enhance the IT service experience for BV's workforce, including initiatives to improve onboarding, self-service management, and employee engagement in security practices.

Employee Experience Strategy Development:

• Conduct in-depth surveys and gather feedback from employees to identify areas for improvement.
• Develop and implement strategic initiatives to address employee concerns and enhance satisfaction across the BV ecosystem.
• Ensure IT employee experience initiatives are aligned with the company's culture and strategic objectives.

Onboarding, Offboarding, and Training:

• Oversee the development of seamless IT onboarding and offboarding processes, ensuring new hires are effectively integrated and departing employees have a smooth transition.
• Lead the creation and management of technology-specific training programs to upskill employees on new technologies and industry best practices.

Work Environment and Technology Optimization:

• Evaluate and optimize the IT work environment, including physical workspace, technology infrastructure, and tools to enhance productivity and employee wellbeing.
• Collaborate with IT leadership to ensure employees have access to the necessary technology and support to perform their roles effectively.

Communication and Engagement:

• Establish and maintain open communication channels across all areas of BV to keep employees informed about company updates, initiatives, and relevant information.
• Foster a culture of continuous feedback and engagement to drive improvements in the IT employee experience.

IT Performance Management:

• Partner with IT managers to identify and implement opportunities for service improvement.
• Monitor and analyze IT performance metrics, providing strategic feedback to support process and tool enhancements.

Data Analysis and Reporting:

• Lead the analysis of employee feedback and data to identify trends and areas for improvement in the IT employee experience.
• Develop and present comprehensive reports and dashboards to track the effectiveness of employee experience initiatives and inform stakeholders.

Minimum Qualifications

• Bachelor's degree. 15+ years of experience
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

• Strong understanding of IT operations and technologies: Familiarity with IT infrastructure, systems, and industry trends.
• Experience in IT experience management or employee experience management: Proven track record in designing and executing employee engagement strategies.
• Ability to effectively communicate with employees at all levels, build relationships, and foster collaboration.
• Proficiency in using data to inform decision-making and measure the impact of employee experience initiatives.
• Ability to plan, execute, and monitor employee experience projects from conception to completion.
• Minimum of 10 years of experience in IT, with at least 3 years in a leadership role focused on employee experience or IT service management.
• Strong understanding of IT systems, tools, and processes; excellent communication, collaboration, and problem-solving skills; ability to lead and motivate teams.
• Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred.

Certifications

Relevant certifications such as ITIL, COBIT, PMP, or similar are highly desirable.

Work Environment/Physical Demands

Normal office environment with a hybrid work schedule: 3 days in office and 2 days remote

Salary Plan

ITS: Information Technology Service

Job Grade

008
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Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here and here.

Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.