Overview
On Site
Depends on Experience
Full Time
Skills
Desktop Support
Helpdesk
Deskside
Window
Job Details
Position: Desktop Support
Location: Exton, PA 19341
Hiring: Fulltime with Hexaware Technologies
Job Description
- Install, upgrade, support and troubleshoot Windows 10, Windows 11, Microsoft O365 and any other authorized desktop applications
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Tech will escalate the issue/problem to the team lead
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
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