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Position Title: Solution Delivery Analyst 2
Reports to: IT Business Analyst Manager

Job Summary: The Solution Delivery Analyst serves as a vital business representative for various initiatives, ensuring that stakeholder satisfaction and business value are realized through the delivery of technology solutions. This role requires a deep sense of curiosity to understand the current state and work objectively to develop clear solution requirements through influence, facilitation, and communication. The individual is expected to map process flows, capture requirements, create user stories, document findings in a format understandable to both stakeholders and technology teams, and thoroughly test the developed application to ensure a high-quality product is released to production. Adaptability in messaging to suit the audience and bridging the communication gap between different stakeholder groups is essential. This role involves working closely with stakeholders such as Project Managers, Scrum Masters, Product Managers, and Development Teams to support risk management activities related to project or effort scope. Driving consensus toward a solution and facilitating communication among all parties is critical. Establishing a close relationship built on trust, transparency, and collaboration with both business partners and IT teams is paramount to ensuring alignment and success. The Solution Delivery Analyst will take an emissary approach in fostering change management between our IT and business partners, ensuring a smooth transition and adoption of new solutions.

The incumbent in this position is expected to model the following practices daily:
1) Demonstrate alignment with the company's mission and core business values.
2) Collaborate with key internal/external resources.
3) Participate in ongoing self-development.
4) Facilitate change management between IT and business partners, acting as an emissary.

Essential Functions:

Captures business processes, requirements, capabilities, features, and data requirements for new and existing software product solutions.

Gathers data, creates process flow diagrams/ process maps/ functional design documents, captures design interfaces, identifies root cause, provides solid solutions, analyzes inputs and outputs to arrive at logical conclusions.

Translates business requirements into user stories for technical teams, ensures test cases are written and executed to meet the business needs.

Creates readable and functional documentation which may include Joint Application Development (JAD,) screen designs, report layouts, features, stories, use cases, and data models mapping inputs, outputs, interfaces, etc.

Recommends method and procedural changes; Defines and documents improvements.

Synthesizes information gathered from multiple sources, assisting in the identification of symptoms and root causes; Works with IT and business leadership to develop alternative solutions and address the organizational pain within resource and schedule constraints.

Collaborates with our business partners regularly with face-to-face encounters, to gather requirements and understand the business ask; also conducts sessions to align on the priority, discuss requirements, demo completed work, and solicit and embrace feedback from others.

Facilitates, influences, and leads team-member peers in designing and defining solutions which may include the ideation, discovery, initiation, and business requirements phases of an initiative.

Fosters change management in a delicate manner to ensure business and IT partners are comforted through transformation and delivery.

Partners with the Project Managers, Scrum Masters, and Product Managers through the entire software development life cycle to ensure clear objectives are defined and documented. Ensuring there is a clear definition of done the execution of deliverables meet requirements and business need, and user stories are closed out appropriately based on defined and documented requirements.

Leverages data-driven problem-solving techniques and analytical rigor to complete, document, speaks to risk analysis, and offers solutions to help stake holders make informed decisions.

Ensures risks associated with business activities are effectively identified, measured, and monitored.

Partners with IT teams to ensure clear understanding of business requirements.

Works with training team to document system scenarios and identify roles impacted to help develop a change management/training plan.

Conducts business process modeling and generate applicable scenarios for the technology technical functionality testing team.

Participates in the quality assurance process to ensure features and functions have been enabled and optimized.

Assists in maintaining documentation and standard-operating procedures (SOPs) related to usage of software products. Attends IT Change Control & Prioritization meetings and helps in the discovery and estimating of impact of change on end user experiences.

Researches and identifies industry best practices and trends to increase effectiveness of products and systems.

Assists in providing training and guidance to business users and IT teams on supported applications.

Reviews and understands system specifications and user requirements to develop test cases.

Creates detailed test cases covering various scenarios and edge cases.

Manually or automatically executes test cases and records results.

Identifies and reports bugs with clear descriptions and necessary details to the development team.

Verifies that bug fixes do not introduce new issues.

Conducts testing after software deployment to ensure quality in the live environment.

Maintains clear and comprehensive test documentation, including test plans, test cases, and defect reports.

Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.

Performs other duties as assigned.

Knowledge, Skills, and Abilities:

Excellent communication skills with the ability to translate complex concepts into simplified solutions and present them in a straightforward and understandable manner to multiple stakeholders.

Ability to clearly document requirements (epics, features, stories, process flows, etc.) in an organized and understandable format.

Outstanding meeting facilitation and leadership skills with the ability to maximize meeting time to reach objectives while minimizing distractions and interruptions.

Ability to work effectively with assigned stakeholders in a team environment where flexibility, collaboration, and adaptability are required.

Data collection and analysis skills, understanding the relevance and organization of the data as well as the structure and statistical significance of the data (e.g., trend analysis).

Continue to develop skills in process elicitation, internal customer research, and requirements discovery to create meaningful documentation including: process flows and flow charts, data flow diagrams, use cases, user stories, and functional design thinking artifacts.

Willingness to learn new tools, dive right in, roll up their sleeves and get things done .

A working understanding of both waterfall and agile frameworks and an ability to transition and adapt seamlessly between the two.

Ability to focus on business value results and solutions.

Ability to manage scope change process and issue identification/resolution.

Ability to execute in a fast pace, rapid iteration environment while balancing multiple priorities.

Ability to shadow a mentor to document processes and capture requirements with guidance. Can be monitored to assist experienced Solution Delivery Analysts with efforts and/or take on a low priority, small initiative individually with little to no guidance.

Understanding of different testing types (functional, regression, performance, etc.) and ability to design appropriate test cases.

Other traits/characteristics: Curiosity, humility, logic, creativity, clarity, empathy, coachability, selfstarting.

Specifications/Focus Area: Data SDA

Salesforce, Microsoft Dynamics 365, Snowflake, Power Platforms Specific Knowledge, Skill, and Ability.

Analyze, diagnose and resolve incidents related to Microsoft Dynamics 365 Finance and Operations.

Analyze, diagnose and resolve incidents related to Salesforce Sales & Service and Marketing Cloud.

Provide support for Microsoft Dynamics 365 Finance and Operations enhancements, upgrades, and migrations.

Provide support for Salesforce Sales & Service and Marketing Cloud enhancements, upgrades, and migrations.

Proficiency in SQL to query and manipulate data from databases.

Exposure with enterprise data integration services such as: Mulesoft, Informatica, Azure Integration Services.

Understanding of data models (relational, dimensional) and data normalization concepts.

Expertise in Data Mapping.

Familiarity with Data Governance and Cataloging. Salesforce SDA

Salesforce Specific Knowledge, Skill, and Ability.

Analyze, diagnose and resolve incidents related to Salesforce Sales & Service and Marketing Cloud.

Provide support for Salesforce Sales & Service and Marketing Cloud enhancements, upgrades, and migrations.

Microsoft Dynamics 365 SDA

Microsoft Dynamics 365 Specific Knowledge, Skill, and Ability.

Analyze, diagnose and resolve incidents related to Microsoft Dynamics 365 Finance and Operations.

Provide support for Microsoft Dynamics 365 Finance and Operations enhancements, upgrades, and migrations.

Education and Experience:

Bachelor s or Associate s degree in Information Technology or related field, or equivalent work experience required

4 or more years of experience required

Relevant Certifications Preferred such as:
o PMP or CBAP
o SAFe Certification or experience working with SAFe/Agile Methodology o MB-300: Microsoft Dynamics 365: Core Finance and Operations
o MB-901: Microsoft Dynamics 365 Fundamentals
o Salesforce Administrator
o Salesforce Business Analyst
o Salesforce CPQ Specialist \
o Salesforce Marketing Cloud Administrator

Supervisory Responsibilities:
None

Travel:
Up to 15% and overnight travel may be expected
Valid driver s license

Physical Requirements:
This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc

Work Environment:

Works primarily in a professional office environment

This role constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines