Overview
Remote
On Site
USD0 - USD0
Full Time
Contract - W2
Skills
Help
Desk
Representative
Job Details
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
Beware of scams. S3 never asks for money during its onboarding process.
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Title: Help Desk Representative
Remote Work
Duration: 4 Months
Role Type: W2 contract engagement
*We Do Visa Transfers*
Job ref# 240032
Description:
**Must have: Experienced Remote Support Technician, with Microsoft Office 365, Windows 10 & 11 Desktop support experience*
- Will provide first and second level helpdesk front-line support to internal customers calling into a support care line.
- He/she will be the first responder to the helpdesk ticketing system as well as teams chats.
- This person will resolve level one/two issues accordingly escalating advanced issues to advanced level helpdesk technicians.
- A significant focus of this role will be front-line support regarding the domain migration, documenting, and colloborating with the Team.
Responsibilities:
- Provide technical assistance and support for incoming issues related to the domain migration.
- Responsible for maintaining Helpdesk ticketing queue, related to the migration.
- Walk customer through problem-solving process, through emails, teams chats, phone support line, etc.
- Working in a team environment, keeping organized, being able to recognize when escalation is required, documenting and tracking on-going issues.
- Follow up with customers to ensure issue has been resolved.
Requirements:
- 4 years experience working in a Windows 10 Environment
- Experienced in trouble shooting Windows 10 desktop applications such as O365, VPN, browsers.
- Familiar with VDI concepts
- Must be people orientated and enjoy interacting with people and working in groups
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.