Director, Technology Transformation, Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Technology Transformation, Services

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

The Director of Technology Transformation will drive strategic modernization of the company's technology landscape, ensuring scalable, efficient, and innovative solutions that support business objectives. This role requires deep expertise in enterprise architecture, engineering leadership, and agile product development, coupled with a strong ability to influence and lead cross-functional teams through complex change initiatives.

A consulting background is highly preferred, as the role demands strong problem-solving, stakeholder engagement, and advisory skills to drive transformation at both technical and business levels. The ideal candidate will have experience working in top-tier technology consulting or digital transformation roles, helping enterprises navigate large-scale modernization programs.

Role
Technology Strategy & Architecture:
Define and execute the enterprise technology transformation strategy, ensuring alignment with business objectives.
Establish and oversee modern, scalable architecture frameworks (cloud-native, microservices, event-driven architecture).
Drive the adoption of emerging technologies while ensuring long-term sustainability and business enablement.
Develop governance models to ensure technical and business alignment across stakeholders.

Engineering & Agile Product Development:
Lead engineering transformation efforts, implementing modern software development and DevOps best practices.
Embed agile methodologies to drive innovation and speed in product development.
Drive adoption of modern engineering practices, including test automation, CI/CD, API-first design, and DevSecOps.
Partner with product management teams to define technology roadmaps and align engineering with business needs.

Consulting, Advisory & Change Leadership:
Act as a strategic advisor to senior business and technology leaders, leveraging prior consulting expertise.
Lead large-scale technology change initiatives, ensuring seamless execution across business and IT.
Influence C-suite executives, business stakeholders, and technical teams to align technology investments with strategic priorities.
Provide thought leadership on industry trends, competitive landscapes, and disruptive technologies.
Develop frameworks for measuring success, ROI, and adoption of transformation initiatives.

Governance, Security & Compliance:
Ensure all transformation initiatives adhere to security, compliance, and regulatory requirements.
Establish robust data governance, API management, and platform engineering strategies.
Promote cybersecurity best practices across architecture and engineering functions.

All About You
Established experience in technology leadership roles, with a strong focus on enterprise architecture, engineering, and agile product development.
Prior experience in technology consulting, digital transformation, or advisory roles within top-tier consulting firms (e.g., Accenture, Deloitte, McKinsey, BCG, PwC, Capgemini, or similar).
Proven expertise in enterprise architecture principles, cloud computing (AWS/Azure/Google Cloud Platform), microservices, and modern integration patterns.
Experience driving technology transformations for large enterprises, including operating model design, cloud migration, and platform modernization.
Strong background in software engineering, DevOps, and continuous delivery (CI/CD).
Deep expertise in agile transformation and scaling product development teams.
Excellent stakeholder management and communication skills, proven ability to influence C-level executives.
Demonstrated ability to drive complex technology change initiatives at scale.
Strong knowledge of cybersecurity, compliance, and regulatory frameworks.

Preferred Qualifications:
Experience in digital transformation within large enterprises or fast-paced technology-driven environments.
Certifications in Agile (SAFe, Scrum), TOGAF, AWS/Azure architecture, or DevOps.
Background in data-driven decision-making, AI/ML, and analytics platforms.

#LI-TL
#AI2

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
New York City, New York: $198,000 - $317,000 USD

Arlington, Virginia: $190,000 - $304,000 USD

Boston, Massachusetts: $190,000 - $304,000 USD

Purchase, New York: $190,000 - $304,000 USD