Overview
Remote
$81 - $90
Contract - W2
Contract - 10 Month(s)
No Travel Required
Skills
BMC Remedy
Business Analysis
Business Analytics
Computer Hardware
Computer Networking
Computer Science
Customer Support
Event Management
Groovy
IBM AIX
HIS
IT Operations
Linux
Machine Learning (ML)
Management
Microsoft SCOM
Microsoft Windows
Network
Performance Management
Perl
Preventive Maintenance
ProVision
Programming Languages
Software Performance Management
Project Management
Python
Reporting
Scripting
Servers
Spectrum
System Monitoring
Training
Unix
Vulnerability Management
Job Details
Job Title: Senior IT Product Specialist Job ID: 25-06734 Location: Fairfield, CA (Remote) Duration: 10 months on W2 Contract
Description:
*OPEN TO LOCAL AND NON-LOCAL CANDIDATES* 100% REMOTE
TOP THINGS: Worked with Broadcom, understanding of monitoring, self starter
EQUIPMENT REQUIRED: personal laptop or vendor provided. The client will only provide Citrix/VDI access.
IT Product Specialist, Senior:
The IT Operations Tools team is responsible for the implementation and support for Client's monitoring tools for network, systems and applications. Primary users of these tools are Client's ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).
Client is implementing a new monitoring framework to support Network, Systems, and AIOps/ML. The monitoring framework will be used to a limited scope of the Client network and systems in 2020, with additional scope being added in 2021. In entirety, there are in excess of 15,000 network devices and 7,500 servers that will be monitored. This position will report to the Supervisor, IT Operations Tools, and be part of his team performing the implementation.
The successful candidate must have a strong understanding of system monitoring and event management technologies associated with large scale enterprise environments. They should have a wide variety of knowledge related to managing server equipment across a range of vendors (e.g. Windows, Linux) using enterprise class monitoring tools.
Responsibilities:
The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.
Description:
*OPEN TO LOCAL AND NON-LOCAL CANDIDATES* 100% REMOTE
TOP THINGS: Worked with Broadcom, understanding of monitoring, self starter
EQUIPMENT REQUIRED: personal laptop or vendor provided. The client will only provide Citrix/VDI access.
IT Product Specialist, Senior:
The IT Operations Tools team is responsible for the implementation and support for Client's monitoring tools for network, systems and applications. Primary users of these tools are Client's ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).
Client is implementing a new monitoring framework to support Network, Systems, and AIOps/ML. The monitoring framework will be used to a limited scope of the Client network and systems in 2020, with additional scope being added in 2021. In entirety, there are in excess of 15,000 network devices and 7,500 servers that will be monitored. This position will report to the Supervisor, IT Operations Tools, and be part of his team performing the implementation.
The successful candidate must have a strong understanding of system monitoring and event management technologies associated with large scale enterprise environments. They should have a wide variety of knowledge related to managing server equipment across a range of vendors (e.g. Windows, Linux) using enterprise class monitoring tools.
Responsibilities:
The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.
- Installation and Configuration of system monitoring and AIOps tools.
- Administration Monitor the general health of the system.
- Meet with System and application owners for new monitoring requirements.
- Provision monitoring for system related devices (e.g. servers, physical/virtual/appliances)
- Configure tool integration with Remedy, APM, SCOM.
- Provide client support and training.
- Project Issue Support provide troubleshooting and support for system Monitoring tools. Log support tickets with vendor, install patches and hotfixes.
- Vulnerability Management Review and install new patches on servers.
- Transition Project / Build over to the Operations Team
Required Skills / Experience:
- Proficient in Installation and Configuration of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions.
- Proficient in supporting of Broadcom (CA) Infrastructure Manager (UIM) for system monitoring including Window and non-Windows (Linux, AIX)
- Proficient in Integrating of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions with other Broadcom solutions (DX Ops, DX NetOps, Spectrum, NFA, PM)
- Proficient in Integrating of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions with third party: Remedy Service Desk
- Proficient in Planning for installation Hardware, Software, Sizing, etc.
- Familiarity with Remedy creating, working incident, change and work order tickets.
- Certificate Management
- Familiarity with supporting monitoring tools for Linux, AIX and Windows systems
- Work closely with Infrastructure and application teams (Windows, UNIX, Network, Application etc.) & Broadcom (CA) Support.
- BA/BS in Computer Science, IT Networking, Security or other related technical degree
Desired Skills / Experience:
- 5 years' experience directly supporting administration of systems monitoring tools in a large enterprise environment
- 5 years' experience directly supporting Broadcom (CA) Infrastructure Management (UIM) and AIOps solutions (Operational Intelligence).
- Proficient in utilizing and supporting IT Monitoring tools in a large enterprise environment.
- Proficient in supporting Broadcom (CA) Infrastructure Management (UIM) for system monitoring including Window and non-Windows (Linux, AIX).
- Proficient in supporting and generating scripts in Broadcom (CA) Infrastructure Management (UIM) for End User Monitoring.
- Creating and maintaining alert integration between Broadcom (CA) Infrastructure Management (UIM) and / or AIOps.
- Managing product licenses.
- Proficient in reviewing and installation of new patches for the applications.
- Knowledge of Python, PERL, Groovy or other programming languages common to monitoring tools.
The hourly rate for this position is between $81.00-$90.00 per hour.
Compensation:
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.