Senior Servicenow Adminstrator/Developer- Local to Chicago

ServiceNow Administrator/Developer

POSITION SUMMARY

Serve as a part of an IT Service Management (ITSM) team in a highly regulated environment supporting . Work with the team to comprehend requirements and develop solutions based on system capabilities, industry best practices, and the preferred outcome. Work in a small agile team, using ServiceNow to deliver and maintain technology solutions that improve operational efficiency with a focus on process improvement and automation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Configure, customize, integrate and support solutions on the ServiceNow platform as it relates to ITSM, ITOM, Service Portal, Workflows, and other functions to meet business needs.

• Perform ServiceNow Discovery and CMDB maintenance

• Create and implement workflows, Business rules, client scripts, UI Policies, UI Actions, Access Control Lists (ACLs), Portal Pages, report setup, and data imports and exports.

• Perform daily administration, troubleshooting, and resolution of any issues arising in the ServiceNow environment.

• Work in and agile methodology and participate in agile ceremonies providing insight and expertise in level of effort, timeline, and status updates

• Excellent communications skills required verbally and written with all levels of IT and business management

SOFTWARE REQUIREMENTS

• Expertise and experience with ServiceNow and a focus on experience with one or more of the following modules ITSM, ITOM, CSM, SPM is required.

• Expertise with scripting languages such as JavaScript, Python, or PowerShell

• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge

EXPERIENCE REQUIREMENTS

• 2-5 years experience

• 4 year college degree in information technology or equivalent experience

EDUCATION REQUIREMENTS

• Certifications in ServiceNow System Administrator and products such as ITSM, and ITOM are preferred

KNOWLEDGE, SKILLS, ABLILTIES, AND BEHAVIORS REQUIRED

• Knowledge of Operating Systems (Linux, Windows)

• Knowledge of networking concepts such as IP Addressing, Firewalls, ports

• Knowledge of relational databases (MySQL, MSSQL, Oracle)

• Knowledge of cloud technologies

• Knowledge of monitoring tools

• Knowledge of Agile methodology and software development lifecycle

• ITIL knowledge with the ability to relate concepts to implementation strategies

• Creates an inclusive working environment where change can be embraced by all backgrounds

• Ability to communicate technical topics to a non-technical audience

• Giving and receiving effective feedback across all interactions

• Comprehensive understanding of Change Management con