NEC PBX Technician (CA Onsite, Local Preferred)

Request Title: NEC PBX Technician
Pay Rate: $48 on C2C, $42 on W2
Desired Start Date: 2/1
Duration: 12 Months, Hrs/Wk:40.00
Client: UC Davis Health

Work Location: Rancho Cordova, CA (Onsite, Local Only) Description: Work location : Onsite in Rancho Cordova, CA

Below is the scope of work to be performed: The NEC PBX Technician will provide onsite day-to-day support for the UCDH PBX Phone System.

The support technician will be responsible for the following:

- Technical support and troubleshooting
- System and component installation
- Customer telephone adds, deletes, moves and changes
- Customer feature adds, deletes and changes
- Customer voicemail adds, deletes and changes
- Customer ACD adds, deletes and changes
- Design and implementation of contact center call flows
- Customer GNAV adds, deletes and changes
- Review MA4000 alarms daily and take appropriate action
- Equipment testing and troubleshooting
- System operational knowledge and user training
- Support call resolution
- Document customer telephony network infrastructure in Wirepath
- Managing user requests and incident management workflow in ServiceNow
- Provide periodic system backups and preventive maintenance
- Take ownership of project life cycle
- Create appropriate documentation, including project timelines, schedules, diagrams, etc.
- Participate in and oversee installation and implementation
- PBX and LENS audits
- NEC backup phone system RED phones
- NEC elevator phones
- Yellow emergency phones
- Follow up after installation to ensure smooth transition
- Understand voice analog, digital, and VoIP technologies
- Integration with Cisco CUCM, Unity Voice mail, SIP trunking