Overview
HybridHybrid 3 days onsite (Tuesday - Thursday)
Up to $28
Contract - W2
Contract - 12 Month(s)
Skills
Order managment
customer service
call center
Job Details
Customer Service Representative II
Payrate: $28/hr on W2
Employment Type: W2 Contract
Location: Sunnyvale, CA Hybrid 3 days onsite (Tuesday - Thursday)
Job Duties and Responsibilities:
Accurately process daily order and product returns using multiple business systems
Maintain timely status of training records at all times
Possess general knowledge of financial and regulatory compliance as it relates to sales order and return process
Prepare and execute on various reports such as the daily backlog and billing reports
Coordinate with various internal groups on customer issues.
Possess a good understanding of customer and internal escalations
Gain autonomy and advanced knowledge of workflow
Actively identify areas for process improvement and optimization that will drive department efficiency and create
value for our customers
Meet or exceed key performance and productivity goals such as quality, service level, knowledge, schedule
adherence and other metrics as defined by management
Maintain an appropriate level of confidentiality with regard to customer and company data
Foster and contribute towards a positive and collaborative culture.
Skill/Job Requirements
High school diploma or equivalent and minimum of three years experience in a fast-paced customer service, call center, or order management role within a high technology manufacturing environment.
Superior written and verbal communication skills.
Calm under pressure, can excel and thrive in a high-volume, continuously changing, fast-paced environment.
Knowledge and understanding of phone, email, chat, and social media platforms utilized in contact centers.
Detail oriented, organized, with demonstrated ability to multi-task and shift priorities quickly, while maintaining
control under limited supervision.
Service-minded team player with a positive attitude and strong work ethic.
Strong attention to detail and understanding of revenue recognition requirements.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.