Our client is looking for an End User Support Lead with a focus on driving metrics, tooling, and SLAs within the group. This person will act as a hands-on team supervisor that motivates and clears roadblocks for the group so that they can handle their queues more efficiently and effectively. We're looking for someone how has experience leading groups and reviewing metric information in a call center or queue environment. This company is a major local player in Phoenix's educational space. While
